Cancellation Policy
1. All reservations with Party Galaxy require a NON-REFUNDABLE but TRANSFERABLE deposit in advance of the event. The deposit is a minumum 25% of the total.
2. The deposit amount will be applied to the total charges due.
3. Rentals may be paid by check, credit card, or cash.
4. Checks returned not paid, incur a $45 service fee and must be paid in cash when notified. If payment is not received within 3 days, the check will be turned over to the Lincoln Parish District Attorney for collection - minimum charge being an additional $75 plus court costs.
5. Cancellations, if due to inclement weather, must happen between 9:00 AM and 12:00 PM the day prior to the start of the arrival window. (greater than 50% chance of rain for the hours of the event based on www.weather.com ). At this time, your deposit may be refunded or transferred to be used for rescheduling within 6 months of the original event date.
6. If cancelled AFTER 12:00 PM on the day prior to the start of the arrival window, your deposit is no longer refundable.
7. Should you cancel once the delivery vehicle containing your order leaves the warehouse, you will be charged the full rental fee for the event.
8. No refunds, credits, or discounts will be issued for any occurrences outside of Party Galaxy's physical control resulting in any equipment or service not being able to be used or being cancelled or refused by the customer.
9. We reserve the right to cancel this rental at any time due to any unsafe conditions.
At this time, you may transfer your deposit to be used for rescheduling within 6 months of the original event date, or receive a refund.
10. Unsafe weather conditions include rain chance 50% or greater, wind exceeding 15 mph, and temperature below 38 degrees. We use industry standards, manufacturer specifications, and weather reports from www.weather.com to determine safe/unsafe conditions.
11. IF WINDS EXCEED 15 MPH UNPLUG THE INFLATABLE IMMEDIATELY.
PARTY ROOM POLICY: 25% down to hold date and time. If you need to cancel, all cancellations must be made 6 days in advance. If you cancel less then 6 days in advance, then down payment is non refundable. Cancellations 6 days in advance or more will be given to option to reschedule to a new date/time or be refunded. If you book more than the minimum 2 hours, and decide to reduce back to 2 hours, you are still required to pay the full total for the amount of time reserved.
ALL CANCELLATIONS MUST BE MADE IN STORE OR OVER THE PHONE, CALL US AT (318) 255-4944.
Weather Policy
Cancellations and reschedules, if due to inclement weather, must happen between 9:00 AM and 12:00 PM the day prior to the start of the arrival window. (greater than 50% chance of rain for the hours of the event based on www.weather.com ). At this time, your deposit may be refunded or transferred to be used for rescheduling within 6 months of the original event date.